Shipping & Delivery Policy
Fast, reliable, and fully insured delivery for every Viyona Designs precision-crafted creation.
100% Free Shipping
Zero delivery charges across India with no minimum order requirements.
24-Hour Dispatch
Orders are quality checked, packaged, and dispatched within 24 business hours.
Real-Time Tracking
Receive live tracking updates via WhatsApp and Email upon courier pickup.
Damage Replacement
100% free immediate replacement in the rare event of transit damage.
Dispatch & Delivery Timelines
We manufacture and stock all items in India to guarantee rapid turnaround. Estimated delivery windows from the moment of dispatch:
| Destination Region | Estimated Transit Time | Shipping Cost |
|---|---|---|
| Delhi NCR, Mumbai, Bengaluru, Hyderabad, Pune, Chennai | 2 to 3 Business Days | FREE (₹0) |
| Tier-2 & Tier-3 Cities (North, West, South, Central India) | 3 to 5 Business Days | FREE (₹0) |
| North-East, J&K, Himachal, Island Territories | 5 to 7 Business Days | FREE (₹0) |
Trusted Express Logistics Partners
To ensure your sculptural creations reach you in pristine condition, we partner exclusively with tier-1 express courier networks including Blue Dart Express, Delhivery, DTDC, and Amazon Logistics / Smartr. Every parcel is handled via express surface/air cargo.
Eco-Friendly, Drop-Tested Packaging
Sustainability extends from our manufacturing to our packaging. Every order is encased in:
- Heavy-duty 3-ply/5-ply corrugated gift boxes engineered for structural integrity.
- 100% recyclable paper honeycomb cushioning (no single-use non-biodegradable plastics).
- Custom presentation gift wrap with personalized Viyona greeting cards.
100% Free Damage Replacement Guarantee
We stand by the craftsmanship of every piece we ship. In the rare event that your product is damaged or defective during transit:
- Take 1–2 photos or a short video of the damaged item and packaging.
- Send them to our WhatsApp support team at +91 80068 93000 or email contact@viyonadesigns.com within 48 hours of delivery.
- We will dispatch a brand-new replacement immediately at zero additional cost — no tedious return paperwork required!
Address Corrections & Delivery Inquiries
Need to update your delivery address or contact number? Please contact us on WhatsApp within 3 hours of placing your order so our fulfillment team can update the shipping label before carrier handover.